Unsolved
1 Rookie
•
3 Posts
1
2286
December 15th, 2023 19:48
XPS 13 Plus touchpad very sensitive
Hey all,
I'm enjoying my new XPS 13 Plus, but have a question about the touchpad: it tends to sometimes register my finger moving across the surface as a tap when I'm not tapping. I have to be very gentle the way I touch it, and maybe I'm just ham-handed, but I'd like it to be less sensitive. I've changed the Sensitivity setting in Windows 11 to "Low sensitivity", but it doesn't seem to matter. As an experiment, I set it to "High", and that didn't seem to increase the sensitivity. I've checked thru my Dell Update app, but no new touchpad driver updates show. As an aside, that haptic thing is freaky - it actually tricks you into feeling like you made a physical click, even though the pad is a solid surface.
I had an additional issue with the wifi not being very fast - I was registering 196 Mb/s, when my XPS 17 was getting 367 Mb/s, via Ookla. I d/l'd the Intel Driver & Support Assistant, and it updated the wifi, and now it's as fast as my XPS 17. But Intel's Driver updater is no help for the touchpad, and Dell seems to roll out updates veeerrrrrry slooooowwwly.
Does anyone know who makes the touchpad, and where I might get an updated driver for it? Thanks.
underham
5 Posts
0
December 16th, 2023 22:16
Seems a common complaint on XPS touchpads. After searching numerous threads on the topic the following settings (Windows 11) have improved things, though its not perfect.
In Bluetooth & Devices, Touchpad, Touchpad sensitivity set to 'low' & uncheck the ‘Tap twice and drag to multi-select' option.
In More touchpad settings (opens a new window), set double click speed to 'fast'.
The touchpad is by far the most annoying part of my XPS.
CodyShive
1 Rookie
1 Rookie
•
1 Message
1
December 31st, 2023 00:50
The sensitivity settings in Windows 11 do not appear to have any substantial effect. This is a defect that needs to be addressed, either through a hardware recall/replacement of the touchpad (as Apple would do), or if it can be controlled by software, an updated driver would be in order.
Richman106
1 Rookie
1 Rookie
•
1 Message
1
January 8th, 2024 20:33
Exactly the same problem with my new XPS 13, very disappointing. I work 90% of the time in laptop mode without a keyboard or mouse and it is so frustrating. I wouldn't recommend anyone buy one of these until this problem is addressed. My new XPS 13 has a very sleek keyboard but you can't even see where the touchpad is and there is next to no tactile response. Buyer beware.
Gab_Bo
1 Rookie
1 Rookie
•
1 Message
1
March 2nd, 2024 15:24
Same issues here, I just got the XPS 13 Plus and I am extremely disappointed. It is basically impossible to work on a ppt or xls file from the pad. I have changed the pad sensitivity in Windows 11 but looks like nothing really changed...
I am seriously thinking to return the laptop in the next days, this product is not for professional use.